Our Services
At The Forge Digital, we help businesses conceptualise, create, and commercialise innovative digital and AI solutions. Our services are built around a lifecycle approach—Ignite, Shape, and Forge—designed to uncover opportunities, craft exceptional products, and deliver measurable results. Whether you're enhancing customer experiences, improving operational efficiency, or driving growth, we work alongside your team to turn bold ideas into impactful outcomes.
Ignite: Strategy & Discovery
Create a clear, actionable plan for success
In the Ignite phase, we work alongside your team to uncover opportunities, map your customer journey, and define priorities through Jobs to Be Done analysis. Combining collaborative workshops with market insights, we create a roadmap and positioning framework to guide impactful outcomes.
What’s Included:
Discovery Labs: Collaborative workshops to uncover opportunities and validate pain points.
Customer Journey Mapping: Analyse end-to-end experiences to identify friction points and prioritise improvements.
Jobs to Be Done Analysis: Define customer needs and align solutions with what truly matters to them.
Market Positioning Framework: Develop a strategy house that clarifies your value proposition, key messaging, and competitive advantage.
Strategic Roadmap: A prioritised action plan outlining key features, goals, and a phased go-to-market strategy.
Ideal For:
Businesses ready to turn their ideas into actionable strategies grounded in customer insights and market opportunities.
Teams looking for clarity on where digital and AI can have the most significant impact on customer or operational outcomes.
Shape: Design & Build
Bring your vision to life
In the Shape phase, we transform your strategy into a functional and impactful solution. Collaborating closely with your team, we craft intuitive designs, build prototypes, and iterate based on real-world feedback. By focusing on human-centred design and scalability, we ensure your product or service is ready to deliver measurable results.
What’s Included:
Experience Design: Create intuitive interfaces and workflows tailored to user needs.
Prototyping & MVP Development: Build and test a Minimum Viable Product to validate functionality and impact.
Iterative Refinement: Gather feedback and optimise the solution through multiple design-build-test cycles.
Scalable Architecture: Develop robust systems and frameworks to support future growth.
Change Readiness Support: Prepare teams and stakeholders to adopt and integrate the solution effectively.
Ideal For:
Organisations ready to transform their strategy into a functional, user-centric solution.
Teams looking to test, validate, and refine their product or service before scaling.
Forge: Launch & Scale
Go to market and ensure lasting success
In the Forge phase, we help you launch your solution with impact and scale it for sustained growth. From go-to-market strategy to embedding change within your organisation, we ensure your product or service delivers measurable value. Our approach includes aligning teams, optimising workflows, and creating a foundation for long-term success.
What’s Included:
Go-to-Market Strategy: Plan and execute a targeted launch across key channels.
Scaling Playbook: Develop systems and processes to support growth without compromising quality.
Performance Analytics: Measure success and optimise based on user and market feedback.
Change Enablement: Align teams, train users, and embed workflows to ensure adoption.
PR & Messaging Support: Build buzz and communicate your value proposition effectively to your audience.
Ideal For:
Businesses ready to launch a solution and achieve scalable growth.
Teams looking to embed change and drive adoption for long-term success.
